While our spectrum of products is designed to be user friendly and easy to use, Technical support is a vital part of any software product. Our staff stands ready to assist you in your endeavors to manage your business more effectively and to help you along the way as you dive deeper into the rich features the product offers.
ExpressTime Solutions offers an Annual Support program for StandAlone customers that is reasonably priced, and unlike many other software products, updates are included in the Annual Support fee. Our ExpressTime Online customers receive support as part of the monthly access fees.
While we may provide recommended settings for the Windows operating systems, we cannot provide support for 3rd party products including operating systems, network components and hardware. Please refer to an onsite computer technician for support pertaining to operating your computer(s).
If you are having problems installing one of our products, make sure you review the installation guide and help system. It is recommended that new installations be done by an onsite technician, preferably during our office hours in case questions arise that your technician needs to discuss with us.